Tech Central Service Request Guide

Created by: YISD Service Desk

Last Updated: August 2025

Overview

HappyFox is Ysleta ISD’s online platform for submitting IT support requests. Staff can log in, choose a category like Tech Central, describe their issue or request, and submit a ticket for review by the Service Desk team.

Step-by-Step Instructions

Accessing HappyFox:

• Visit: Home - Ysleta ISD - powered by HappyFox
• You can also access this site from the YISD Quick Links under Tech Links → TIS Technical Support (HappyFox).

Submitting a Request:

On the HappyFox homepage, click “Login” in the upper-right corner.

After logging in, select “Submit Ticket.”

From the Category drop-down menu, choose Tech Central.

Select the requested Device, Type, and Quantity.

Provide a description with the necessary details:

Information and specifications of the existing device (if applicable). The name of the individual who will be assigned the requested device.

Select Create Ticket.