HOW TO DELETE COOKIES AND CACHE

Created by: YISD Service Desk

Last Updated: July 2025

 

Overview

This guide provides step-by-step instructions for clearing cookies and cache in the most commonly used web browsers: Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. Clearing cookies and cache can help resolve loading or formatting issues on websites

 

Step-by-Step Instructions 

Google Chrome

1. Open Chrome and click the three-dot menu in the top-right corner.

2. Select Settings > Privacy and security > Clear browsing data.

3. Choose a time range (e.g., "All time").

4. Check Cookies and other site data and Cached images and files.

5. Click Clear data.

Mozilla Firefox

1. Open Firefox and click the three-line menu in the top-right corner.

2. Select Settings > Privacy & Security.

3. Scroll to Cookies and Site Data and click Clear Data.

4. Check both options and click Clear.

Safari (macOS)

1. Open Safari and click Safari in the top menu bar.

2. Select Settings (or Preferences) > Privacy.

3. Click Manage Website Data.

4. Click Remove All > Remove Now.

Microsoft Edge

1. Open Edge and click the three-dot menu in the top-right corner.

2. Select Settings > Privacy, search, and services.

3. Under Clear browsing data, click Choose what to clear.

4. Select a time range and check Cookies and other site data and Cached images and files.

5. Click Clear now.

Troubleshooting Tips

If websites are not loading correctly after clearing cache, try restarting the browser.

Ensure you are signed in to sync settings if needed.

Some sites may require you to log in again after clearing cookies.