YISD Technology Glossary: IT Terminology and Software Tools

Created by: YISD Service Desk

Last Updated: July 2025

Overview

This glossary provides a clear and concise reference for YISD staff to better understand commonly used IT terminology and district-approved software tools. The terms are divided into two categories: general IT concepts that relate to hardware, networks, and digital security, and software applications that support teaching, learning, and district operations. This resource is designed to help staff navigate the digital tools and systems essential to their daily work.

IT Terminology

• Access Point – A device that enables wireless connectivity to a wired network.
• Asset Tag – A unique ID for tracking district-owned devices.
• Bandwidth – Network’s capacity to transmit data.
• Bluetooth – Short-range wireless communication between devices.
• Cache – Temporary storage for faster access to frequently used data.
• Client – A device connected to a network (e.g., laptop, desktop).
• Configuration – Setting up software or hardware for specific needs.
• Cybersecurity – Protecting digital systems from cyber threats.
• Domain Login – Logging into a device using YISD credentials.
• Driver – Software that allows hardware to work with the operating system.
• FAQ – Frequently Asked Questions for user self-help.
• Feeder Pattern/Learning Community – Grouping of schools based on progression paths.
• Firewall – Network security system to monitor and control traffic.
• Hotspot – A device providing wireless internet access.
• Imaging – Installing a standard software setup on a device.
• IP Address – Unique identifier for devices on a network.
• LAN (Local Area Network) – A network within a localized area (e.g., a school).
• Login Credentials – Username and password for system access.
• Malware – Malicious software designed to harm or exploit systems.
• MFA (Multi-Factor Authentication) – Additional layer of login security.
• Network Drop – Physical wall port for connecting to a LAN.
• Operating System (OS) – System software managing hardware/software (e.g., Windows).
• Patch – Software update fixing bugs or vulnerabilities.
• PD (Professional Development) – Staff training and development.
• Peripheral – External device (e.g., printer, scanner).
• Remote Support – IT help provided via remote access tools.
• Service Desk Ticket – Support request submitted for technical help.
• Service Desk Request – Request for IT or facilities assistance.
• Software Acquisition Standards – Rules for requesting and approving new software.
• Spam/Phishing Email – Deceptive messages meant to steal personal data.
• SSO (Single Sign-On) – One login grants access to multiple systems.
• Static IP Address – Unchanging IP typically used for devices like printers.
• Student-Issued Device – Laptops or tablets given to students for learning.
• Ticket Number – Unique ID for tracking support requests.
• Troubleshooting – Systematic approach to diagnosing and fixing issues.
• Update – Newer version of software with fixes or features.
• Virus Protection – Software to detect and remove harmful programs.
• VPN (Virtual Private Network) – Secure remote connection to the district network.

Software/Applications Terminology

• Adobe Express – A creative platform for creating graphics, videos, and web pages.
• AMIGOS/SmartFindExpress – Substitute teacher management and absence reporting tool.
• BeyondTrust – A secure remote access solution for Service Desk to support devices.
• BIS Portal – Business Intelligence System for internal data and analytics.
• Cortex XDR – Endpoint protection platform by Palo Alto Networks.
• eduphoria! – Suite for lesson planning, data analysis, and staff evaluations.
• EmpCenter – Time and attendance tracking system.
• Employee Self-Service – Portal for employees to access pay stubs, W-2s, and HR info.
• EschoolPlus (PowerSchool) – Student information system for grades, attendance, and records.
• Frontline - HR – Professional development and evaluation management system.
• Intune – Cloud-based service for managing and securing devices and apps.
• Kandji – Apple device management platform for setup, security, and maintenance of Macs.
• Omnissa (Horizon Virtual Desktop) – Virtual desktop environment for remote access.
• Password Self-Service – Tool for resetting or changing YISD passwords.
• Quick Assist – Microsoft tool for remote troubleshooting of Windows devices.
• Tyler Munis – Financial and accounting management system.