Created by: YISD Service Desk

Last Updated: June 2025

Overview

This document provides a comprehensive guide to the Ysleta ISD (YISD) Service Desk, outlining its hours of operation, contact methods, and the types of support it offers.

General Information

What are the Service Desk hours of operation? 

• The Service Desk is available Monday through Friday, from 7:30 AM to 5:00 PM. 

How can I contact the Service Desk? 

• You may reach the Service Desk by phone at 915-434-1010, via email at [email protected], or via chat; YISD Happy Fox Chat 

What information should I include when reaching out? 

• Include your name, contact information, a detailed description of the issue, and any error messages you have received. 

Account and Access Issues 

How do I reset my email password?  

• You can reset your password using the Self-Service password reset tool on the district's website or by contacting the Service Desk.  
  • Password Self Service (Email Reset Link) 
  • EmpCenter (Time Management Software) 
  • Employee Self Service (Pay Stub and Tax Info.)  
  • How to sign on and Retrieve Temporary password on Employee Self Service.pdf 

Device and Software Support 

What is the process for requesting a new device or software? 

• Submit a request through the district's procurement system or contact the Service Desk for guidance. 
  • Hardware Acquisition Standards | Ysleta ISD 
  • Power Accounting 

What should I do if my device is not working properly? 

• For assistance with device issues, please contact Service Desk assistance by phone at 915-434-1010, via email at [email protected], or via chat; YISD Happy Fox Chat 

Network and Connectivity 

What should I do if I am experiencing network connectivity issues? 

• Contact the Service Desk assistance by phone at 915-434-1010, via email at [email protected], or via chat; YISD Happy Fox Chat 

To better assist you, please provide the following information: 

• Type of Connection: Are you using Wi-Fi or a wired connection? 

• Location: campus name and hallway or room number? 

• Testing: Are you currently testing? 

• Impact: How many people are affected by this issue? 

Issues with Clever or Google Suite

Experiencing issues with logging on to Clever (Uh Oh! Error)?

• Contact your campus attendance or scheduling clerk to verify your class schedule has been fully built in eSchool Plus.

Experiencing issues with applications found within the Clever portal?

• Contact the Innovative Learning Department at x40671 for further assistance.

Experiencing issues with the Google Suite?

• Contact the Innovative Learning Department at x40671 for further assistance