General Information 

What are the Service Desk hours of operation? 

• The Service Desk is available Monday through Friday, from 7:30 AM to 5:00 PM. 

How can I contact the Service Desk? 

• You may reach the Service Desk by phone at 915-434-1010, via email at servicedesk@yisd.net, or via chat; YISD Happy Fox Chat 

What information should I include when reaching out? 

• Include your name, contact information, a detailed description of the issue, and any error messages you have received. 

Account and Access Issues 

How do I reset my email password?  

• You can reset your password using the Self-Service password reset tool on the district's website or by contacting the Service Desk.  

  • Password Self Service (Email Reset Link) 
  • EmpCenter (Time Management Software) 
  • Employee Self Service (Pay Stub and Tax Info.)  
  • How to sign on and Retrieve Temporary password on Employee Self Service.pdf 

Device and Software Support 

What is the process for requesting a new device or software? 

• Submit a request through the district's procurement system or contact the Service Desk for guidance. 

  • Hardware Acquisition Standards | Ysleta ISD 

  • Power Accounting 

What should I do if my device is not working properly? 

• For assistance with device issues, please contact Service Desk assistance by phone at 915-434-1010, via email at servicedesk@yisd.net, or via chat; YISD Happy Fox Chat 

Network and Connectivity 

What should I do if I am experiencing network connectivity issues? 

• Contact the Service Desk assistance by phone at 915-434-1010, via email at servicedesk@yisd.net, or via chat; YISD Happy Fox Chat 

To better assist you, please provide the following information: 

• Type of Connection: Are you using Wi-Fi or a wired connection? 

• Location: campus name and hallway or room number? 

• Testing: Are you currently testing? 

• Impact: How many people are affected by this issue? 

Issues With Clever or Google Suite

Experiencing issues with logging on to Clever (Uh Oh! Error)?

• Contact your campus attendance or scheduling clerk to verify your class schedule has been fully built in eSchool Plus.

Experiencing issues with applications found within the Clever portal?

• Contact the Innovative Learning Department at x40671 for further assistance.

Experiencing issues with the Google Suite?

• Contact the Innovative Learning Department at x40671 for further assistance.